Executives & Staff

Meet the CEO

LinkedIn

Expertise: Security, HIPAA, Business Continuity, VOIP
Hometown: Beantown, USA
First job: I sold doughnuts door to door
Education and Training: MCSE, CCNA, A+, Network+, Security+, CNE3, CNE4, MCSE, CCNA Network+, Security+,
Number of computers at home: 2
Hobbies: History, RC Cars, Astronomy, Rare Books
Fuel: MEAT!
Favorite thing about work: Everyone who works here
Apps I can't live without: OneNote, Think or Swim, Slack, Headspace
Tech tip: Define the problem clearly to yourself, write it down. The answer will often present itself in the process.

Expertise: Servers, Office365, Disaster Recovery
Hometown: Pangasinan
First job: Filing Clerk
Education and Training: MS Information Systems, BS Computer Information Systems, MCP
Number of computers at home: 4
Hobbies: Photography, Music, Video games
Fuel: Chicken Adobo or a good Reuben
Favorite thing about work: The people I meet and the things I learn about them when things aren’t working.
Apps I can't live without: ParkMobile, Spotify, Facebook, Nike Run Club, Yelp!
Tech tip: Hey Siri, from now on call me (insert your nickname of choice here).

Expertise: Servers, Linux, Networking
Hometown: Arlington, VA
First Job: I sold popcorn at the movies
Education and Training: BA International Studies Marymount University, MCP, MCDST, A+, Labtech, HIPAA
Number of Computers at Home: Seven that people use
Hobbies: Reading, writing and discussing fiction. Listening to audiobooks. Playing Nethack. Cooking.
Fuel: Jimmy Dean Sausage Biscuits
Favorite Thing About Work: Improving efficiency of everyday maintenance tasks through scripting.
Apps I Can't Live Without: Audible, Overdrive, Kindle, Google Play Music, Chrome
Tech Tip: Restart!

Expertise: Hardware, Data Center
Hometown: Fairfax, VA
First job: PC Technician.
Education and Training: BS Information Systems, UMUC. A+
Number of computers at home: 7
Hobbies: Computer Games, Hiking, Reading
Fuel: Coffee coffee coffee
Favorite thing about work: The ability to use critical thinking to solve issues and assist people.
Apps I can't live without: Nine for Android, Textra, GPS
Tech tip: Have you tried turning it off and on again?

Expertise: Jack of all trades
Hometown: Boones Mill, VA
First job: Preschool teacher
Education and Training: B.S. in Psychology at Radford University & M.A. in Human Factors at George Mason University
Number of computers at home: 3
Hobbies: Hiking, Reading, Photography & Photoshop
Fuel: Coffee & Mexican food
Favorite thing about work: Low stress and family atmosphere
Apps I can't live without: GPS & Amazon
Tech tip: Never open an e-mail unless you know who it is from and recognize the address

rSupportDesk

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Randy Savage

Hometown: Whitney, TX
First job: Pizza dude
Education and Training: Youtube State University
Number of computers at home: 1
Fuel: Chips and dip
Recharging zone: Alamo Drafthouse and Free Play
Apps I can’t live without: Amazon and Google Rewards
Tech tip: Make sure your luggage combination isn’t 12345

"Yesterday is history, tomorrow’s a mystery, today is a gift- that’s why it's called the present."

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
Fuel: Sour Gummy Bears
Recharging Zone: Going to Cowboys, Mavericks, and Rangers games
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

"What can I do to make your life easier?"

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Recharging zone: Shooting pictures in the DFW area.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Can't Stop Won't Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Recharging zone: Record Hunting in Dallas
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

“Gotta catch 'em all!”

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Recharging Zone: Alamo Drafthouse
Apps I can’t live without: Reddit, Spotify, Shazam
Tech tip: If you don’t know something, Google it. (not just a tech tip)

"Live Laugh Love always"

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel:Chips and salsa
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

"Nothing ventured, nothing gained."

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Recharging zone: Spending time with my Family
Apps I can’t live without: Bible App
Tech tip: Do not access personal information over public Wifi

“That which does not kill you makes you stronger”

Education & training: BA from UTD, Microsoft Office Specialist 2013, Security +
Hometown: Garland, TX
First job: Swim Instructor
Number of computers at home: 8
Hobbies: Creative writing, crocheting, scrapbooking, video games, cats
Fuel: Chocolate chip cookies
Recharging Zone: Walking around Dallas Arboretum and take pictures
Apps I can’t live without: Moon+ Reader Pro
Tech tip: Reboot and repent

"When in doubt, google out"

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

“what is useful…reject what is not…add what is completely your own." - Bruce Lee

Hometown: Tom, OK
First job: McDonald’s
Education and Training: University of Oklahoma, A+, Net+, CCNA
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Recharging zone: Eating at Razoo’s
Apps I can’t live without: Chrome…
Tech tip: Rebooting fixes most software issues…

“It is not the size of the dog in the fight. It’s the size of the fight in the dog." - Mark Twain

Hometown: Ponca City, OK
First job: Stockroom (Kmart)
Education and Training: University of Oklahoma
Number of computers at home: 6+
Hobbies: Golf, Top Golf, Sailing, Traveling
Fuel: Peanuts
Recharging zone: Top Golf, golf, concerts
Apps I can’t live without: Pandora, Spotify, RDP
Tech tip: Make sure to always run AV

"The only way to truly fail is to give up." - Unknown

Hometown: Baltimore, MD
First job: Arby's
Education and Training: Taking courses towards a degree in computer forensics at Champlain College Online
Number of computers at home: 0
Hobbies: Cooking, cars, motorcycles, music
Fuel: Pizza. It's nature's most perfect food.
Recharging zone: Sitting in the dark on the front porch
Apps I can’t live without: Facebook Messenger, Tumblr, Simple Bank Mobile
Tech tip: Biometrics can be less secure than a good, strong password. Fingerprint, voice, and face recognition is easy to fool. Plus, you can never be forced to give up a password in a court of law.

"Practice Hobbits of Success"

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

NOC Services

"No one is going to hand me success. I must go and get it myself. That's why I'm here. To dominate. To conquer. Both the world and myself." - Unknown

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Recharging zone: Water Skiing at the Lake
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

"Do or do not, there is no try." -Yoda

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Recharging zone: Pete's Dueling Piano Bar
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

"Getting information off the internet is like taking a drink from a fire hydrant." -Mitchell Kapor

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

“never know how STRONG you are until being STRONG is the only choice you have."

Hometown: Queens, NY
First job: U.S. Navy
Education and Training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, old fashion
Recharging zone: Local parks, outside recreation
Apps I can’t live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech tip: Reboot the machine…

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, TX
First job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Apps I can’t live without: EN <> ZH Dictionary
Tech tip: How to make a Windows PC better: Step 1: Install Linux

Project Team

"In life there must be balance. Without balance, eventually we will falter." -Unknown

Expertise: Striving to meet customers' highest expectations.
Hometown: Vietnam & Southern California
First job: Game Operator at Chuck E Cheese
Education and training: San Louis Obispo, Cal Poly - Computer Information Systems; MCSE & MCSA Certified
Number of computers at home: 2
Hobbies: Enjoying time with my family.
Fuel: Pistachio Ice Cream
Recharging zone: Attending Family Gatherings
Apps I can't live without: Google Maps
Tech tip: Don't open unknown e-mails that you receive, they may be viruses.

“640K ought to be enough for anybody.” -Bill Gates

Expertise: Trouble Shooting & Staying Persistent
Hometown: Wylie, Texas
First job: Little Caesars
Education and training: A+, MCP (2000, 2003, 2008), MCTS 2008
Number of computers at home: 5
Hobbies: Being a rock 'n roll musician & playing the bass
Fuel: Tortilla chips and salsa
Recharging zone: The State Fair
Apps I can't live without: Weather Radar
Tech tip: Don't turn your computers off at night. It is better to keep them on in order to run your antiviruses

Catch 22 is true!

Expertise: Understanding the core relationship in a technology and being able to figure out how the rest of it corresponds.
Hometown: Washington D.C.
First job: McDonalds
Education and training: Duke University- Mathematics
Number of computers at home: 6
Hobbies: Family
Fuel: Ruffles Potato Chips
Recharging zone: Herrera's Cafe
Apps I can't live without: Google Maps & ESPN Score Center
Tech tip: Disconnected network drives may actually still be connected.

"We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

“You only live once, but if you do right, once is enough” – Mae West

Education & training: Bachelor of IT (Networking)
Hometown: Nepal
First job: Help desk technician
Number of computers at home: 4
Hobbies: Cricket
Fuel: Doritos with Salsa
Apps I can’t live without: XE
Tech tip: Just google it